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008 170213s2015 gw | s |||| 0|eng d
020 _a9783658047733
_9978-3-658-04773-3
024 7 _a10.1007/978-3-658-04773-3
_2doi
035 _ato000561282
040 _aSpringer
_cSpringer
_dRU-ToGU
050 4 _aQA76.9.C643
050 4 _aTK5105.5-5105.9
072 7 _aUT
_2bicssc
072 7 _aCOM067000
_2bisacsh
082 0 4 _a004.6
_223
100 1 _aPilorget, Lionel.
_eauthor.
_9468336
245 1 0 _aImplementing IT Processes
_helectronic resource
_bThe Main 17 IT Processes and Directions for a Successful Implementation /
_cby Lionel Pilorget.
260 _aWiesbaden :
_bSpringer Fachmedien Wiesbaden :
_bImprint: Springer Vieweg,
_c2015.
300 _aXIV, 239 p. 62 illus.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
520 _aInformation Technology plays a major role in our society. Due to system integration and process automation, a company has to rely on performant information systems. To achieve this objective, it is important to have relevant IT processes in place on the one hand to ensure current operation and on the other hand to enable the successful introduction of new technologies. Once IT processes are defined and described, interrelations become visible, which allow to gain an appropriate level of maturity. Contents The IT Process Map - Process Dependencies - IT Governance and Process Roles - Functional Groups: Strategic Decision Making, Planning & Controlling, Account Management, Change Implementation Implementation, IT Operation & Configuration Management, Supplier Management, IT Support - Introduction of Standard IT Processes - Process Performance Indicators and Reporting - Evaluation of Process Maturity Target Group CIOs, IT Managers, IT Consultants Students of Informatics and Economics The Author Lionel Pilorget is managing projects which combine the financial, technological, and organisational dimensions. He is interested in having automated solutions in place which enable an efficient processing of complex tasks.
650 0 _aComputer Science.
_9155490
650 0 _aComputer organization.
_9461312
650 0 _acomputers.
_9460101
650 0 _aManagement information systems.
_9299049
650 1 4 _aComputer Science.
_9155490
650 2 4 _aComputer Systems Organization and Communication Networks.
_9566233
650 2 4 _aInformation Systems and Communication Service.
_9304271
650 2 4 _aManagement of Computing and Information Systems.
_9303227
710 2 _aSpringerLink (Online service)
_9143950
773 0 _tSpringer eBooks
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-658-04773-3
912 _aZDB-2-SCS
999 _c415736