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008 160915s2014 gw | s |||| 0|eng d
020 _a9783319042022
_9978-3-319-04202-2
024 7 _a10.1007/978-3-319-04202-2
_2doi
035 _ato000542641
040 _aSpringer
_cSpringer
_dRU-ToGU
050 4 _aHF54.5-54.56
072 7 _aKJQ
_2bicssc
072 7 _aUF
_2bicssc
072 7 _aBUS083000
_2bisacsh
072 7 _aCOM039000
_2bisacsh
082 0 4 _a650
_223
100 1 _aVan Looy, Amy.
_eauthor.
_9448883
245 1 0 _aBusiness Process Maturity
_helectronic resource
_bA Comparative Study on a Sample of Business Process Maturity Models /
_cby Amy Van Looy.
260 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2014.
300 _aXIV, 87 p. 11 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
490 1 _aSpringerBriefs in Business Process Management,
_x2197-9618
505 0 _a1. Introduction -- 2. Research -- 3.Conclusions.
520 _aOrganisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules, etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs, or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.
650 0 _aEconomics.
_9135154
650 0 _aOperations research.
_9303058
650 0 _aManagement information systems.
_9299049
650 1 4 _aEconomics/Management Science.
_9247365
650 2 4 _aBusiness Information Systems.
_9299050
650 2 4 _aOrganizational Studies, Economic Sociology.
_9414927
650 2 4 _aOperation Research/Decision Theory.
_9411428
650 2 4 _aContinuous Optimization.
_9446367
710 2 _aSpringerLink (Online service)
_9143950
773 0 _tSpringer eBooks
830 0 _aSpringerBriefs in Business Process Management,
_9448619
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-319-04202-2
912 _aZDB-2-SBE
999 _c400402