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008 | 160915s2014 gw | s |||| 0|eng d | ||
020 |
_a9783319042022 _9978-3-319-04202-2 |
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024 | 7 |
_a10.1007/978-3-319-04202-2 _2doi |
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035 | _ato000542641 | ||
040 |
_aSpringer _cSpringer _dRU-ToGU |
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_aBUS083000 _2bisacsh |
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_aCOM039000 _2bisacsh |
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_a650 _223 |
100 | 1 |
_aVan Looy, Amy. _eauthor. _9448883 |
|
245 | 1 | 0 |
_aBusiness Process Maturity _helectronic resource _bA Comparative Study on a Sample of Business Process Maturity Models / _cby Amy Van Looy. |
260 |
_aCham : _bSpringer International Publishing : _bImprint: Springer, _c2014. |
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300 |
_aXIV, 87 p. 11 illus. in color. _bonline resource. |
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336 |
_atext _btxt _2rdacontent |
||
337 |
_acomputer _bc _2rdamedia |
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338 |
_aonline resource _bcr _2rdacarrier |
||
490 | 1 |
_aSpringerBriefs in Business Process Management, _x2197-9618 |
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505 | 0 | _a1. Introduction -- 2. Research -- 3.Conclusions. | |
520 | _aOrganisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules, etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs, or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector. | ||
650 | 0 |
_aEconomics. _9135154 |
|
650 | 0 |
_aOperations research. _9303058 |
|
650 | 0 |
_aManagement information systems. _9299049 |
|
650 | 1 | 4 |
_aEconomics/Management Science. _9247365 |
650 | 2 | 4 |
_aBusiness Information Systems. _9299050 |
650 | 2 | 4 |
_aOrganizational Studies, Economic Sociology. _9414927 |
650 | 2 | 4 |
_aOperation Research/Decision Theory. _9411428 |
650 | 2 | 4 |
_aContinuous Optimization. _9446367 |
710 | 2 |
_aSpringerLink (Online service) _9143950 |
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773 | 0 | _tSpringer eBooks | |
830 | 0 |
_aSpringerBriefs in Business Process Management, _9448619 |
|
856 | 4 | 0 | _uhttp://dx.doi.org/10.1007/978-3-319-04202-2 |
912 | _aZDB-2-SBE | ||
999 | _c400402 |