TY  - BOOK
AU  - Kern,Robert
ED  - SpringerLink (Online service)
TI  - Dynamic Quality Management for Cloud Labor Services: Methods and Applications for Gaining Reliable Work Results with an On-Demand Workforce 
T2  - Lecture Notes in Business Information Processing,
SN  - 9783319097763
AV  - HD28-70 
U1  - 658.1 23
PY  - 2014///
CY  - Cham
PB  - Springer International Publishing, Imprint: Springer
KW  - Economics
KW  - Computer Science
KW  - System safety
KW  - Business planning
KW  - Economics/Management Science
KW  - Organization/Planning
KW  - Quality Control, Reliability, Safety and Risk
KW  - Information Systems Applications (incl. Internet)
KW  - Probability and Statistics in Computer Science
N1  - Part I Introduction -- 1 Introduction -- Part II Fundamentals of Cloud Labor Services -- 2 Cloud Labor Services -- 3 Quality Management for Cloud Labor Services -- Part III Dynamic Quality Management for Cloud Labor Services -- 4 Statistical Quality Control -- 5 Core Model -- 6 Model Variations -- Part IV Evaluation and Case Studies -- 7 Toolkit Development -- 8 Evaluation of Core Model -- 9 Evaluation of Model Variations -- Part V Conclusion -- 10 Conclusion
N2  - How can a scalable and efficient quality management mechanism for cloud labor services be designed in a way that it delivers results with a well-defined level of quality to the requester? Cloud labor services are a specific form of crowdsourcing: A coordination platform serves as an interface between requesters who need to get work done and a large crowd of workers who want to perform work. An early example of such a platform is Amazon’s Web marketplace Mturk, on which service requesters can publish open calls for so-called human intelligence tasks (HITs). Robert Kern’s work makes a considerable contribution toward solving the quality problem for scalable human work. On the basis of a comprehensive framework of cloud labor, he develops a set of methods to conceptually measure and aggregate the quality of human work results, implements a platform to put those methods to work, and evaluates their application in a number of very compelling, real-world scenarios successfully combining concepts from statistics, information technology, and management. Reading this book will be beneficial to novices in cloud labor services looking for orientation in this new field as well as to advanced researchers and practitioners developing cloud quality concepts
UR  - http://dx.doi.org/10.1007/978-3-319-09776-3
ER  -