TY  - DATA
AU  - Addy,Rob
ED  - SpringerLink (Online service)
TI  - Effective IT Service Management: To ITIL and Beyond! 
SN  - 9783540731986
PY  - 2007///
CY  - Berlin, Heidelberg
PB  - Springer-Verlag Berlin Heidelberg
KW  - Information systems
KW  - Management information systems
KW  - Software engineering
KW  - Technology
KW  - Computer Science
KW  - Business Information Systems
KW  - Management of Computing and Information Systems
KW  - Software Engineering
KW  - Technology Management
UR  - http://dx.doi.org/10.1007/978-3-540-73198-6
ER  -