TY  - BOOK
AU  - Hiebeler,Robert
AU  - Kelly,Thomas B.
AU  - Ketteman,Charles
TI  - Best practices: building your business with customer-focused solutions
SN  - 068486035X
PY  - 1998///
CY  - London
PB  - Simon & Schuster
KW  - бизнес
KW  - предпринимательство
KW  - менеджмент
ER  -