TY  - BOOK
AU  - Freemantle,David
TI  - What customers like about you: adding emotional value for service excellence and competitive advantage
SN  - 1857882016
PY  - 1998///
CY  - London
PB  - Brealey Publishing
KW  - бизнес
KW  - предпринимательство
KW  - менеджмент
KW  - психология управления
ER  -