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What customers like about you: adding emotional value for service excellence and competitive advantage
Material type: TextPublication details: London Brealey Publishing 1998Description: 304 pISBN: 1857882016Subject(s): бизнес | предпринимательство | менеджмент | психология управленияOther classification: У821.214 | Ю959.18Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Выдается в читальный зал | Научная библиотека ТГУ Книгохранилище | 1-857964к У (Browse shelf(Opens below)) | 1 | Available | 13820000117760 |
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